At Mosaic, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We may collect personal information such as your name, email address, billing information, and usage data when you sign up for our services, make a purchase, or interact with our website or applications. This information may include:

• Contact information (name, email address, phone number)
• Billing information (payment method, billing address)
• Usage data (features used, pages visited, session duration)
• Technical information (IP address, device information, browser type)

Use of Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process payments and fulfill orders
• To communicate with you about our services and updates
• To personalize your experience and provide relevant content
• To comply with legal obligations and enforce our policies

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability testing
• Secure data storage and backup procedures

Third-Party Services

We may share your personal information with third-party service providers who assist us in operating our services, such as payment processors, hosting providers, and analytics tools. These third parties are required to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at hello@praveenjuge.com.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. The retention period may vary depending on the type of data.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws such as GDPR and CCPA.

These Terms of Service govern your use of our services and products.

User Accounts

You may need to create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to provide accurate and complete information when creating an account and to update your information as necessary to keep it accurate and complete.

Intellectual Property

All content and materials provided through our services are owned by Mosaic or our licensors and are protected by intellectual property laws. You may not modify, reproduce, distribute, or create derivative works based on our content without our prior written consent.

Acceptable Use

You agree to use our services in compliance with all applicable laws and regulations. You may not use our services for any unlawful or prohibited purposes, including but not limited to:

• Transmitting or uploading any illegal, harmful, or offensive content
• Engaging in any fraudulent or deceptive activities
• Interfering with or disrupting our services or systems
• Violating the intellectual property rights of others

Limitation of Liability

Mosaic shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our total liability to you for any claims arising from or related to these Terms of Service shall not exceed the amount paid by you for the services in the 12 months preceding the claim.

Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including but not limited to a violation of these Terms of Service.

Subscription Terms and Pricing

Our services are available on a subscription basis. The subscription terms and pricing are available on our website. We reserve the right to change our pricing and terms at any time.

User-Generated Content

You are responsible for any content you create or upload to our services. You grant us a license to use, modify, and distribute your content as necessary to provide our services.

Age Restrictions

Our services are not intended for use by individuals under the age of 18. By using our services, you represent that you are at least 18 years old.

Refunds

At Mosaic, we strive to provide the best possible service to our users. However, we understand that sometimes things don't go as planned. This Refund Policy outlines the conditions under which refunds may be granted for our app products and services.

Eligibility for Refunds

Refunds may be issued in the following cases:

• Service Disruption: If our services are unavailable or significantly disrupted due to technical issues on our end for an extended period.
• Billing Errors: If you have been charged incorrectly or for services you did not use.
• Unsatisfactory Service: If you are unsatisfied with our services within the first 30 days of your subscription.

Requesting a Refund

To request a refund, please contact our support team at hello@praveenjuge.com with the following information:

• Account Details: Your account username or email address associated with your Mosaic account.
• Reason for Refund: A brief description of the reason for the refund request.
• Transaction Information: Details of the transaction for which you are requesting a refund, including the date and amount charged.

Processing Refunds

Upon receiving your refund request, our support team will review it and respond within 5-7 business days. If your refund request is approved, the refund will be processed to the original payment method within 10-15 business days.

Please note that processing times may vary depending on your financial institution.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Usage Beyond 30 Days: If more than 30 days have passed since your subscription started.
• Violation of Terms: If your account has been terminated due to a violation of our Terms of Service.
• Change of Mind: If you simply change your mind after the subscription or purchase.

Partial Refunds

In some cases, we may offer partial refunds for unused portions of your subscription. The amount of the partial refund will be determined on a case-by-case basis.

Refund Process for Different Payment Methods

The refund process may vary depending on the payment method used. For example, refunds for credit card payments may be processed directly to the credit card, while refunds for bank transfers may be processed via bank transfer.

Exceptions to the Refund Policy

We may offer special promotions or discounts that have specific terms and conditions. In these cases, the refund policy may be modified or waived.

Contact Us

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us at hello@praveenjuge.com.